Refund Policy

Our refund and exchange policy does not offer any refunds or exchanges.

Due to the nature of our products, all sales are final and cannot be refunded or exchanged. We ensure that every order is carefully prepared so that you receive high-quality products in perfect condition.

However, if your package arrives damaged or defective, we invite you to contact us promptly. To do so, please send photos of the package and the affected product within a maximum of 3 days following the receipt of your order to the following email address: hello@dollyandbetty.com. Our team will carefully review your request and take the necessary steps to resolve the issue in a satisfactory manner.

Thank you for your understanding and cooperation. Your satisfaction remains our priority, and we do everything possible to ensure that every shopping experience with Dolly & Betty is enjoyable and secure.